What is your billing policy?
We charge the price of the shirt plus shipping as calculated and shown in your cart. No other charges will be applied. We process payments through PayPal's SSL secured offsite transaction processing engine. We do not store customer credit card information. Your transaction with lisutees.com is safe! Through PayPal we accept PayPal payments directly, AMEX, Visa, Discover, and MasterCard. You'll be taken to the PayPal site where you *do not* need to register an account if you don't have one. You can pay one time by credit card by choosing the "Don't have a PayPal account option".
Where do shirts ship from?
Depending on your order we will ship from one of our facilities in Toronto, Canada or New York State.
Do you provide tracking numbers?
Yes! We provide tracking numbers for all United States and Canada orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email.
Do your shirts come from safe facilities for workers?
Yes! We use Alstyle and Gildan brand shirts which are produced in North America.
What is the average wait time?
Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order.
The average wait times vary for each country. We ship USPS and people in the U.S. & Canada should expect their shirt at their door 3-5 business days after ordering fast track service and 5-10 business days for STANDARD shipping.
Shipping to international locations can take anywhere from 5-25 business days - delays are usually caused by customs.
What is your return policy?
We can only offer a 100% refund or replacement for damaged/incorrect item(s) because we are a custom print shop and our shirts, are made-to-order. Therefore if you have wrongly given us your size or if you order a size, receive that size but are not happy with the fit these are not grounds for a return. Please be sure of your size. Each shirt is print on demand and we have no use for returned items.
For a more detailed return policy or more information please contact us by email email@example.com